For Shopify stores
Amendsly spots unhappy customers after delivery, diagnoses the problem with AI and helps you fix it before it turns into a public review.
The customer reports a problem
The parcel arrived damaged and the mug was cracked.
Amendsly diagnoses it
You approve, the customer hears back
Hi Camille, sorry about the cracked mug. Could you send us two photos, the item and the shipping label? We'll ship a replacement as soon as they arrive.
Approve and sendInterface preview, illustrative example.
1 min 21, with sound. Everything the voice says is also written on screen.
A late parcel. The wrong size. A damaged product. Small problems can quickly become public complaints when your customer reaches a review form before your team gets a chance to fix the issue.
A few days after delivery, Amendsly emails a review request. Your customer has had time to open the parcel and use the product.
At 4 or 5 stars, the customer is invited to publish on Google or Trustpilot. Below that, they choose between writing to the store and publishing directly, two options of equal weight.
It classifies the problem, drafts the reply and recommends an action based on your store policies: a replacement, an exchange, a refund or a discount code. Nothing goes out without your approval.
Google, Trustpilot and Avis Vérifiés in a single feed, without hopping between back offices.
Google here, Trustpilot there, Avis Vérifiés somewhere else again. Amendsly pulls them into a single feed, filterable by platform and by rating, with a direct link to the original review.
The Google Places API only returns the 5 most recent reviews. Trustpilot and Avis Vérifiés return the full history your account gives access to.
Order arrived in 48h, packaging spotless.
Good product, the sizing runs a little small.
Very responsive support after my question.
Interface preview, illustrative content.
Every plan gives you the same features, AI diagnosis included. All that changes is how many review requests go out each month.
Free
$0 / month
50 review requests per month
To try it on a real store
Starter
$19 / month
300 review requests per month
That's $0.063 per request
Growth
$59 / month
1500 review requests per month
That's $0.039 per request
Scale
$149 / month
6000 review requests per month
That's $0.025 per request
Included in every plan
Billed through Shopify, cancel at any time. 14-day trial on the paid plans.
No. Whatever their rating, a customer can publish their review. Below 4 stars, they choose between writing to the store and publishing directly, and both options carry exactly the same weight on screen.
No. Review requests go out automatically, but every reply drafted by the AI waits for your approval. A discount code is only created in Shopify when you approve.
On the customer's message and on the policies you write in your settings: refunds, exchanges, returns, deadlines. The cap you set limits discount codes and partial refunds.
Review requests wait for the next month, or for a plan change. A request that should have gone out more than 7 days earlier is no longer sent: it would reach your customer too late.
It is only used to run the service. Addresses are erased after the retention period you choose, and the store's data is deleted when Shopify requests it, 48 hours after the app is uninstalled.
For the review feed, yes: each platform connects with your credentials. For review requests, all you need is the link to your public review page.
Your merchant account is ready in a minute. The free plan covers 50 requests a month, no credit card required.
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